Frequently Asked Questions

FAQ

• What are your store hours and location? Store Hours:
  Monday- Friday 10am – 6pm Date Updated: 16 Aug 2019

• Do you offer free estimates on repairs? Yes, we do no charge untill we evaluate the instrument.

• Do you offer instrument appraisals? My order arrived damaged. What do I do? If your order appears to have been damaged in shipping, you should contact us at 866-498-7882. Please hold on to the damaged merchandise, the box,…Date Updated: 11 Jun 2020

• The customer service agent I spoke to said that a credit had been issued to my credit card. The bank does not show any credit. Can you tell me if the credit has been issued?It may take up to 72 hours for your bank to process and post a credit once it has been issued. The processing time is controlled entirely by the…Date Updated: 06 May 2020

• Social Media Customer Service hours 7 days a week, 7 a.m. – 4 p.m. Connect With Us: Facebook or Instagram Date Updated: 16 Aug 2020

• What is your Return Policy? 45 DAY SATISFACTION GUARANTEE Our goal is your total satisfaction. If you’re not satisfied, neither are we. If for any reason you’re not completely…Date Updated: 09 Jun 2021

Instrument Sales & Products